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CRM Call Services
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Trusted by 4,200+ service & AMC teams

The all-in-one SaaS platform for your after-sales service.

From customer and product records to warranty & AMC tracking, complaint logging, engineer dispatch, service reports and billing — CRM Call Services manages every service call from raised to resolved.

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COMPLAINT #CMP-2043
Split AC 1.5T · Not cooling
Engineer assigned
RS
Rakesh Sharma
Sector 21, Gurugram
In warranty · 8 mo
Complaint

Indoor unit not cooling and slight water leakage. Customer requests visit today.

AV
Anil Verma · Field Engineer
ETA today · 2:00–4:00 PM
On the way
✓ Logged ✓ Assigned In progress Closed
42%

faster complaint resolution

98%

on-time SLA compliance

4.2h

saved weekly per engineer

30%

more AMC renewals

Everything after the sale

One system for customers, complaints, and service

Stop juggling spreadsheets, WhatsApp, and paper job cards. Everything your service business needs — from the sale to the last visit — lives in one place.

Customer & product records

Every customer with the products they bought — model, serial number, purchase date, and full service history in one profile.

Complaint & call logging

Log service complaints from phone, WhatsApp, email, or web. Each gets a ticket number, priority, and is matched to the right product automatically.

Engineer assignment & dispatch

Assign the right engineer by skill and location, share full job details, and track every visit's status in real time.

Warranty & AMC tracking

Know instantly if a job is in warranty, out of warranty, or under AMC — and never miss a renewal with automatic reminders.

Digital service reports

Engineers capture work done, parts used, photos, and customer sign-off from the field on mobile — no paper job cards.

Billing & invoicing

Auto-generate invoices for chargeable work, apply warranty & AMC rules, add spare-part costs, and collect payment on the spot.

The complaint lifecycle

From raised to resolved — every step tracked

1

Log the complaint

Capture the issue from phone, WhatsApp, email, or web. The customer and their product are matched automatically.

2

Assign an engineer

Dispatch by skill and location with full job details, address, and live warranty & AMC status.

3

Service & report

The engineer completes the work and submits a digital report with parts used, photos, and customer sign-off.

4

Bill & close

Auto-generate the invoice by warranty rules, collect payment, and close the complaint — all saved to history.

Industries we serve

Built for every service-led business

If you sell a product and support it after the sale, CRM Call Services fits the way your team works.

Air conditioning & HVAC
Home appliances
Consumer electronics
Medical equipment
IT & office hardware
Solar & inverters
Industrial machinery
Security & CCTV
Customer stories

Service businesses that grew with us

★★★★★

“We handle 300+ AC service calls a month. Engineers get jobs on their phone and reports come back instantly — no more lost paper job cards.”

RM
Rajiv Menon
Owner, CoolAir Services
★★★★★

“Warranty and AMC tracking used to be a nightmare in Excel. Now renewals are automatic and our repeat service revenue is up 30%.”

SR
Sunita Rao
Ops Head, Voltex Appliances
★★★★★

“Billing that already knows what is in warranty and what is chargeable saves our back office hours every single day.”

IS
Imran Sheikh
MD, Helios Appliances
Subscription Plans

Simple pricing for your service CRM

From customer complaint logging to field service reports, equipment tracking and employee attendance — pick the plan that fits your team. Cancel anytime.

Monthly
Yearly Save with yearly billing

Starter

Core call & customer management for small service teams.
999 /mo
Billed monthly
Start Free Trial
Call logs / monthUp to 100
CustomersUp to 50
Equipment / productsUp to 50
  • Includes
  • Authenticated control panel & dashboard
  • Customer, contacts & complaint log management
  • Call register (unattended → closed)
  • Equipment, model, brand & category management
  • Dealer & service-provider management
  • Field service report (FSR) management
  • Reports & analytics download
  • Service employee management & Android app

Growth

Adds field employees, mobile app & higher limits for scaling teams.
1,999 /mo
Billed monthly
Start Free Trial
Call logs / monthUp to 300
CustomersUp to 200
Equipment / productsUp to 200
  • Everything in Starter, plus
  • Service employee management & roles
  • Service employee Android app
  • Attendance, leave & holiday calendar
  • Material request & quotation lists
  • Service level agreement (SLA) tracking

Enterprise

Unlimited scale with custom pricing & priority support.
Custom
Tailored to your team size
Contact Sales
Call logs / monthUnlimited
CustomersUnlimited
Equipment / productsUnlimited
  • Everything in Growth, plus
  • Unlimited call logs, customers & equipment
  • Custom fields & advanced general settings
  • Subscription & bill history management
  • Multi-branch & working-zone setup
  • Priority support & dedicated onboarding

Start with a free trial — no credit card required, cancel anytime. Prices & features are managed in the admin panel.

FAQ

Questions, answered

See CRM Call Services on your own service operation

Book a 20-minute demo. We'll map it to how your complaints, engineers, and billing work today — and show you exactly where you'll save hours.

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